Ask Photon
Staff ask a question in plain English and get an answer drawn from your own written operating procedures, your trade knowledge base, and the notes on the job in front of them. When something is not written down, it says so instead of inventing it.
Every field service platform has screens most of the team never learns. The knowledge lives with two or three people, gets asked for by text message, and disappears entirely when those people are out. Training documents help right up until a screen gets reworded and the document quietly becomes wrong.
SolarProjeX ships a written manual and an in-app assistant that read from the same source. Over a hundred documented topics cover what each screen does and where it stops. The manual renders them filtered to the person reading — a technician's manual has no payroll pages in it — and the assistant answers questions from the same material.
The freshness check is mechanical, not aspirational. Each topic is fingerprinted against the actual labels on the screens it describes. Reword a button and the topic is flagged for review; rename it entirely and the assistant drops that topic rather than answering from a document that names a control which no longer exists. An assistant that confidently describes a button nobody can find is worse than no assistant.
How it works
"How do I split a reroof into two trips?" Answered from the procedure that describes it, on the screen you are already on.
The manual and the assistant read the same documented topics, so they can never drift into telling two different stories.
Questions about a specific job can draw on that job's own notes, not just the general procedure.
If the answer is not written down, it says so. A confident wrong answer about your own process costs more than no answer.
It answers from your documented procedures and the job's own record. Where documentation is missing or has gone stale against the real screen, it withdraws that topic and says the answer is not written down rather than filling the gap.
Yes. It can be switched off per person, and there is a company-level ceiling on usage so office questions cannot consume an unbounded budget.
The manual and assistant text are written against brand tokens rather than hardcoded names, so a white-labelled deployment reads as your company's assistant, on your domain.
Each topic is fingerprinted against the literal labels on the screens it describes. Change a screen and the affected topics are flagged for review automatically, with the badly broken ones taken out of service until someone fixes them.
One platform from the first lead to the last warranty claim. Every capability below is part of it.
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