Somebody answers. Every time.

Your office hours shouldn't be the only hours you answer the phone.

The receptionist answers as a virtual assistant and gives the recording notice, then checks your current business hours, any dated closures, your routing chart, and your transfer destinations — all configured in SolarProjeX, not a second system your office has to keep in sync.

It asks only what it needs to understand why someone's calling. During open hours, it can route the call: it privately briefs the right staff member with the caller's name and reason, and only connects the two sides once that person accepts. After hours, on a closed day, or when nobody picks up the transfer, it takes a clear message instead of leaving the caller on hold or hanging up.

Every call lands in one place with the recording, the full transcript, a summary, and automatic matching against your customer, Solar Home, and membership records — so a call that comes in while the office is closed is just as complete as one your team took live. Spam and robocalls can be filed to a spam view in one click, with an option to auto-file future calls from that number — but a number tied to a real customer or lead can never be blocked, no matter how many times it's reported.

Nothing about this requires a second phone system. Hours, holidays, routing, and transfer numbers are set once, in the same place your office already works.

• Answers your main line and checks your real hours, closures, and routing before doing anything
• Transfers the right call to the right person with a private briefing first — no cold transfer
• Takes a clear message after hours, on closed days, or when nobody picks up
• Every call recorded, transcribed, summarized, and matched to the right customer automatically
• One-click spam filing, with real customers and leads permanently protected from ever being blocked
• Hours, holidays, routing rules, and transfer numbers all configured in SolarProjeX — no second system
• Nothing is deleted — a spam-filed call keeps its recording and transcript, just filed out of the way