RMA & warranty board
Panels, inverters, and optimizers fail. SolarProjeX's RMA board tracks the claim from submission to replacement, linked to the work order — including the labor reimbursement manufacturers owe you and too often don't pay unless someone's tracking it.
A failed optimizer or a dead inverter is routine. What is not routine is remembering, four months later, whether the manufacturer ever shipped the replacement or reimbursed the labor to install it. Most shops track this in email threads and hope.
SolarProjeX's RMA board tracks every claim — case number, item, manufacturer, status — from submission through delivery to the work order it's tied to. Labor reimbursement gets tracked as its own line, separate from the part, so a completed swap doesn't quietly become free labor for the manufacturer.
How it works
Case number, item, manufacturer, and status — one board instead of an email thread nobody can find later.
Every RMA ties back to the work order the part failed on, so the history stays with the job.
Tracked as its own line so the manufacturer's labor check doesn't get forgotten once the part ships.
Open, closed, and unlinked claims are all visible at once — nothing sits quiet in someone's inbox.
Both, as separate lines — so a manufacturer that owes labor reimbursement for an install doesn't get to quietly skip it.
Yes, every RMA links to the work order the failed equipment came from.
One platform from the first lead to the last warranty claim. Every capability below is part of it.
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