An RMA with no tracking is a check you never collect.
A failed optimizer or a dead inverter is routine. What is not routine is remembering, four months later, whether the manufacturer ever shipped the replacement or reimbursed the labor to install it. Most shops track this in email threads and hope.
SolarProjeX's RMA board tracks every claim — case number, item, manufacturer, status — from submission through delivery to the work order it's tied to. Labor reimbursement gets tracked as its own line, separate from the part, so a completed swap doesn't quietly become free labor for the manufacturer.
What it does, point by point
- Every RMA tracked by case number, item, manufacturer, and status
- Linked directly to the work order the failed part came from
- Labor reimbursement tracked separately from part replacement, so it doesn't get missed
- Filterable by open, closed, and no-work-order-linked-yet
- Shows who requested it — office or field — and when it was submitted vs. delivered