Before a job closes, something actually reads the paperwork.

A different job from the chatbot — same name, a different task.

This isn't the Ask Photon assistant that answers questions about your account — it's a separate, purpose-built capability that reads a job's closeout evidence before your office approves it. Same name, different job: one answers questions, this one checks paperwork.

Every closeout runs through a set of plain, deterministic checks first — is there at least one photo, are the required form fields filled in, does the note actually describe work, is there an invoice (or a stated reason there isn't one), was a follow-up booked if the outcome implies one's needed. None of that needs AI; it's just checked every time.

On top of that, Photon reads the technician's note, the completed form answers, the outcome, and the booked service as text — not the photos themselves — and judges whether the work described actually matches what was booked, whether the note is substantive, and whether a follow-up is implied but missing. Every judgment comes with a quoted excerpt from the actual source text, checked to make sure that excerpt is real before it's ever shown — Photon can't cite something that isn't there.

It's advisory. A flagged item is labeled for your office to look at before approving, but approving is still a person's decision — nothing here blocks a job from closing on its own.

• Runs automatically as each closeout becomes visible — no button to click
• Checks photos exist and required form fields are filled, separately from the AI reading
• Reads the tech's note, form answers, outcome, and booked service as text — not photo content
• Every AI judgment comes with a real quoted excerpt from the source, verified before it's shown
• Flags a mismatch between what was booked and what was actually done
• Advisory only — your office still approves every closeout; nothing closes a job automatically
• Also informs suggestions on the Service Loop board, not just Closeout Review