| Native outbound Call Desk / dialer | Yes — scored queue, click-to-call, retry ladder, all logged to the customer record | Not typically — calling is left to a separate dialer tool with its own contact sync |
| Solar thermal (SPH / DHW) as a system type | Yes — pool heating and hot water tracked with thermal-specific fields and guided diagnostics | Rare — most PV-only tools have no thermal equipment model at all |
| Fleet & GPS | Yes — live tech map, geofenced truck activity windows, optional Geotab integration | Varies — often a separate fleet product bolted on |
| Crew paysheets | Yes — rate catalog per job type, weekly paysheets built from jobs actually run, office approval and export | Not typically — payroll is exported to a third-party tool with manual matching |
| Multi-crew accounts & bill-to management | Yes — accounts and bill-to relationships for multi-crew, multi-department operations, included on every plan | Varies by vendor tier |
| Permit tracking | Yes — dedicated Permit Board tracking status by jurisdiction | Rare as a dedicated board |
| RMA / warranty tracking | Yes — dedicated RMA / warranty board tied to the job and equipment | Rare as a dedicated board |
| Payment completeness gates | Yes — a job cannot close with a balance owed unless a manager overrides it; partial payments and unpaid-close alerts are built in | Varies — closeout and payment status often live in separate systems |
| Branded customer portal | Yes — a homeowner portal under your own brand and domain, reading live from the same platform | Rare — most tools send emailed reports, not a live customer account |
| Production monitoring integrations | Yes — SolarEdge, Enphase, Tigo, and more | Sometimes — usually PV-only where present |
| Built by a working solar contractor | Yes — built and run by a solar contractor operating since 1999 | Usually not — most solar FSM tools are built by software companies, not solar operators |
